We happily accept returns for dog toys that are new, unused, and in their original packaging within 30 days of purchase. If you are unsatisfied with the toy, we understand that each situation is unique. We are committed to customer satisfaction and on a case-by-case basis, may provide a refund. Please contact our customer service team to discuss your specific situation. Please note that, in general, the customer is responsible for return shipping costs. Once we receive the returned item and inspect its condition, we will process the refund accordingly. Thank you for choosing our dog toys, and we appreciate your understanding of our flexible returns policy.